Legal notice

1. Company Information

This website is operated by THE MASTIKA GUM

Orders may be fulfilled, processed, invoiced, or distributed through affiliated entities, including but not limited to:

  • APEX GLOBAL TRADING LLC - FZ
  • THE MASTIKA GUM CO SARL

Throughout the website, the terms “we”, “us”, and “our” refer to MASTIKA and/or its affiliated entities.

2. Product Information Disclaimer

We make every reasonable effort to ensure that product descriptions, visuals, pricing, ingredients, availability, packaging, and other information displayed on this website are accurate.

However:

  • product images are for illustrative purposes only;
  • packaging, colors, finishes, and presentation may vary slightly;
  • limited editions, gold editions, and handmade productions may naturally present variations;
  • availability is subject to stock and production constraints.

We reserve the right to modify product specifications, pricing, packaging, or availability at any time without prior notice.

3. No Medical Claims

Our products are food and confectionery products and are not intended to diagnose, treat, cure, or prevent any disease.

Any historical, traditional, or informational references related to mastic gum are provided for informational purposes only and should not be interpreted as medical advice.

Customers should consult a qualified healthcare professional regarding any medical concerns, allergies, sensitivities, or dietary restrictions.

4. International Orders, Customs & Duties

For international shipments, customs duties, VAT, import taxes, clearance fees, or similar governmental charges may apply depending on the destination country.

Unless explicitly stated otherwise:

  • all duties and taxes are excluded from product and shipping prices;
  • the customer remains solely responsible for any applicable import-related charges;
  • refusal to pay customs charges does not qualify for refunds or cancellations.

Customs procedures and delivery timelines may vary by country and remain outside our control.

5. Shipping & Carrier Liability

Delivery estimates are indicative only and are not guaranteed.

We are not liable for delays, customs inspections, carrier disruptions, force majeure events, regional instability, governmental actions, airport closures, or circumstances beyond our reasonable control.

Risk of loss and title for products pass to the customer upon transfer to the shipping carrier.

6. Intellectual Property

All content on this website, including but not limited to:

  • logos,
  • product designs,
  • product names,
  • packaging,
  • visuals,
  • graphics,
  • text,
  • videos,
  • branding assets,
  • marketing materials,

are the intellectual property of MASTIKA and/or its affiliated entities and may not be reproduced, distributed, modified, or used without prior written authorization.

Unauthorized commercial use, imitation, resale misrepresentation, or infringement may result in legal action.

7. Limitation of Liability

To the maximum extent permitted by applicable law, MASTIKA and its affiliated entities shall not be liable for:

  • indirect damages,
  • incidental damages,
  • consequential damages,
  • loss of profits,
  • loss of business,
  • shipping delays,
  • customs-related losses,
  • third-party carrier issues,
  • or website interruptions.

Our total liability shall in all cases be limited to the amount paid for the purchased product(s).

8. Website Availability

We do not guarantee uninterrupted access to this website.

We reserve the right to suspend, modify, discontinue, or restrict access to any part of the website at any time without notice.

9. Governing Law

These policies and any disputes arising from the use of this website shall be governed by the applicable laws and regulations of the relevant operating entity handling the transaction.

10. Contact

For legal, compliance, or commercial inquiries, please contact:

Support: sales@themastikagum.co
Website: www.mastika.store